Refund & Cancellation Policy

1. Overview of Billing Model

UnMaskPeople.in provides cloud-based digital software services and APIs. All lookups and verification queries are billed dynamically against your user account's prepaid wallet balance in Indian Rupees (INR).

2. Failed Searches & Instant Restorations

When a phone, vehicle, or identity search request is initiated:

• Successful Queries: If the external carrier or registry delivers the requested telemetry, the query cost is finalized.
• Failed Queries / Upstream Downtime: If the provider returns a network error, timeout, or invalid response, the transaction is marked as REFUNDED and the reserved amount is credited back to your wallet balance automatically.

3. Payment Gateway Top-Up Refunds (Razorpay)

If money was debited from your bank account or UPI app during a wallet recharge but failed to reflect in your UnMaskPeople.in wallet due to an intermittent network disconnect:

• Automated Bank Reversals: In most cases, Razorpay's reconciliation engine automatically reverses the amount back to your original payment method within 24 to 48 hours.
• Manual Support Escalation: If your account has not been credited within 48 hours, email us at billing@unmaskpeople.in with your Razorpay Payment ID (starts with pay_...) or UPI Reference / UTR number. We will reconcile and credit your wallet or initiate a direct bank reversal.
• Timeline: Bank refunds typically take 5 to 7 business days to reflect in your source account depending on your issuing bank.

4. Cancellation Policy

As UnMaskPeople.in is a prepaid pay-as-you-go service without recurring subscription lock-ins, there are no recurring monthly charges to cancel. You may stop using the service at any time without incurring cancellation fees.

Unutilized promotional credits (such as the ₹15.00 welcome bonus or referral bonuses) have no cash value and cannot be withdrawn to external bank accounts.